The basic scanning functions of the Flip-Pal are completed quickly and without use of a computer at all, and you do not need to be an accomplished computer user. But you do need a basic understanding of how to use your computer’s operating system, and how to access the SD memory card when you put it into your PC or Mac. You also need to know how to navigate and view the files and folders on the card as well as your computer’s hard drive.
The User’s Guide, our How-To videos and these Frequently Asked Questions describe much of what you’ll need to know.
Absolutely. Mac users can use the Flip-Pal mobile scanner to scan photos, then transfer the resulting JPEG images to their computers just as they would with a digital camera. You will find a Mac-specific help section in these Frequently Asked Questions, below.
Our EasyStitch software for Mac OS X will assemble multiple scans into one. It is available on our website to Flip-Pal mobile scanner owners by selecting Downloads under the Customer Care menu.
Our EasyStitch software is designed to stitch images of the type and size produced only from the Flip-Pal scanner, and it will do so properly in most cases. We cannot provide technical support for stitching images from other sources, such as those from a digital camera or a different scanner, nor do we warrant that it will work correctly using scans from any other device.
The software is on the SD card, and the actual stitching is done after you plug the card into your computer; the computer assists. It is also possible to copy the Flip-Pal Toolbox software to your hard drive and use it there without the SD card.
Yes. News of updates will be posted on this web site and can be downloaded through the Customer Care menu. Registered customers will be notified via the email they provided.
The Flip-Pal is not designed to scan negatives or slides, which would require a separate light source in the lid, increasing costs and complexity. A dedicated film scanner is by far the best solution for film, but models that produce quality results tend to be fairly expensive.
Local photo processing outlets often have good scanners for this purpose, and there many online companies that can do a great job at a remarkably competitive cost.
Yes. The display screen is the 1.7-inch color LCD. It shows the image as the the scan bar is moving. You can also watch the scan being performed by using the patented flip-and-scan technology: remove the lid, place the scanner on the original and watch the scan in progress through the see-through window.
We designed the Flip-Pal with a minimum lifespan of 10,000 scans. In testing, each unit in our sample went to 100,000 scans (or 10 times our specification) with no failures or reduction in function.
The Flip-Pal mobile scanner has been built to high standards and will withstand the normal wear and tear that a mobile device may be subjected to. Here are some precautions you can take to ensure that your Flip-Pal mobile scanner is always working at peak performance:
More detail on some of these items can be found on the Specs tab of the About Flip-Pal menu.
Window protector sheets are not required, but are available to provide additional protection for the plastic viewing window on the bottom of the scanner. Please apply ONLY to the bottom viewing window, NOT to the top glass under the removable lid. Packets of replacement window protector sheets are available from the Buy Now page.
You can download all Flip-Pal documentation in PDF format through the Customer Care menu. The User’s Guide and Quick Start Guide are usually updated along new versions of our software.