Troubleshooting

Why does it sometimes takes longer for the home screen to display when I turn my scanner on?

If your SD card contains many scans, it can take a while for the scanner to calculate the unused space and determine the number of pictures you can still store. You may want to copy some of these scans to your computer’s hard drive and delete them from the SD card.

Why does my download of the Toolbox software sometimes fail with Internet Explorer?

Internet Explorer will sometimes produce an “unknown format or damaged file” message when downloading large files. It may help to clear out your temporary internet cache. To do this, go to the Tools menu and click on Internet Options, check Temporary Internet files, then click on Delete. If this does not resolve the problem, consider using a different browser such as Firefox, Opera, or Safari since IE is the only one with this problem.

When I turn power on, the screens shows Calibration Error. Is there something I can do for troubleshooting?

Calibration errors are caused by the scanner failing one or more of the self-tests it runs each time it is powered on. There is no fix for this and the scanner will need to be replaced under warranty using an exchange process. Please contact Flip-Pal support at support@flip-pal.com with the scanner’s order number, where purchased and serial number to verify warranty and replacement process. Do not take it back to the outlet you purchased it from unless approved by Flip-Pal support.

Nothing happens when I turn power on.  Is there something I can do for troubleshooting?
  • Make sure the batteries are properly installed.  All four batteries should face the same direction, with the positive terminal pointing into the deep section of the compartment.
  • Make sure the terminals on the ends of the batteries are shiny. If not, carefully scrape any contamination off with a knife, coin edge, or other similar object.
  • Try a different SD card. A bad SD card can keep the scanner from turning on.
  • Push  the power switch (the gray slide switch on the side) away from the green Scan button and momentarily hold (about 1/2 second)

If these steps don’t help, please contact Flip-Pal support at support@flip-pal.com with the scanner’s order number, where purchased and serial number to verify warranty and replacement process. Do not take it back to the outlet you purchased it from unless approved by Flip-Pal support.

Contact: support@flip-pal.com | 970-221-7223 | webmaster@flip-pal.com
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