Mac

On my Mac, the thumbnails show up as question marks ‘!’ rather than a small image

1) If you get a message asking to allow access to a removable volume, click OK. (The SD card is a removable volume and the scanned files are located on it). You may need to close the Toolbox app, eject the SD card, reinsert it, and re-open the app.

2) There may be another device blocking the Toolbox app’s access to the /DCIM/ folder on the SD card. Rename any folders on your hard drive with that name. Remove any external USB devices such as a thumb drive, hard drive, or CD/DVD drive.

3) Make sure you do not have any cloud services like iCloud or Dropbox that are attempting to synchronize with the SD card (you may have to turn off wifi to disable those). Restart the Mac after doing those things with the SD card inserted. Run the Toolbox app from the SD card, not the version you’ve copied to your hard drive.

4) The SD card might be write-protected and the app cannot create the thumbnails. Make sure the white tab is in the forward/up position as shown. (click the image to make it larger)

5) Make sure you are browsing the /DCIM/100_SCAN/ folder. Those are the scanned files and will be 1-2MB in size. There is another folder /DCIM/.thumb/ that has small (10-20kB) thumbnails – do not browse to that folder.

When I open the Toolbox and choose the EasyStitch tab, I get an unending “Detecting your SD card . .

The “detecting your SD card…” message indicates that the app is confused about the location of the /DCIM/ folder on the SD card.

  1. Rename any folders on your hard drive with that name.
  2. Remove any external USB devices such as thumb drive, hard drive, or CD/DVD drive.
  3. Make sure you do not have any cloud services like iCloud or Dropbox that are attempting to synchronize with the SD card (you may have to turn off wifi to disable those).
  4. Restart the Mac after doing those things with the SD card inserted. Run the Toolbox app from the SD card, not any version you’ve copied to your hard drive.

I purchased a new Mac SD card. Can I transfer the program files onto my old SD card? Or is the old card no longer of any use?

You can either:

  1. copy the program files from the new card to the old card, or
  2. copy the scans in the DCIM/100_SCAN folder of the old card to the new one.

#2 is preferred because the new card is 16GB compared to the old one’s 4GB and will hold more scans.

How do I run the Toolbox software on my Mac computer?
When you plug the SD card into a Mac, after a short delay it will appear on the desktop as an icon called Flip-Pal or No Name. Double-click to launch it. You may ignore all the other files as they are only for Windows machines.

When I insert the SD card, Photos launches and imports the scans but I cannot find them later.
If the Photos app launches when you plug the SD card into your computer, we recommend you close it so it does not interfere with Flip-Pal Toolbox operations. If you want to use the import feature of Photos, you should select the appropriate option during import so that the images are not erased from the SD card.

Can I select multiple scans or other files all at once with my Mac?
You can click and select more than one scan by clicking each one sequentially. You can also select a contiguous group of files by selecting the first of a series, holding the Shift key down, then clicking on the last scan you want to select from the group. They will now all be highlighted and you can drag and drop them to the new location.

Contact: support@flip-pal.com
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