SD Memory

How do I physically remove the SD memory card? It does not pull out easily.

To remove the SD memory card, first push it in just slightly. That will release the catch with an audible click. You should then be able to remove it easily. When you put it back in, you will feel it click into place.

Are there precautions to take when removing the SD card?

You should always power your scanner down before removing the SD card. Please review the FAQ Batteries section titled “Sometimes I get a low battery warning when I’m sure the batteries are good.”

Are there precautions to be aware of when removing the SD card from my computer?

It is advisable to use the ‘Safely Remove Hardware and Eject Media’ icon in the system tray (Windows), or eject the card or drag it to the trash (Mac).

In some cases, the operating system may notify you that there are problems with files on the card. To repair, you may need to reformat the card with a reformat utility. Warning! This will delete all information on the card so be sure you have a backup of your scans. After reformatting, you can download the Toolbox software and reinstall them on the card, and copy your scans back to the DCIM > 100_SCAN folder.

I lost the original SD card that came with my Flip-Pal mobile scanner. What should I do?

Any standard SD card is compatible with the Flip-Pal mobile scanner and it’s a good idea to have a spare. You can purchase them at office supply or electronics stores. You can also reinstall the software that came on your original SD card to a new one after downloading it from our website. It’s under the Support -> Downloads tab.

Can I use any size SD card or am I limited to the one furnished with the scanner?

You can use other SD or SDHC cards up to 32 GB in size. Look for the SD or SDHC logo on it to insure it meets compatibility standards. You don’t need to pay extra for the high speed cards – those are intended for high-definition (HD) video recorders.

How do I prepare an SD card that I purchased?

It is a good practice to do a quick format.

Click here for instructions for Windows computers

Click here for instructions for Mac OS-X computers

You don’t need to install the Toolbox software on the extra card.

Why does the scanner write files to my SD card when my card’s write protect switch is locked?

Since the scanner cannot erase files on the SD card, the write protect (WP) switch setting is ignored. If the SD card is plugged directly to a computer, the computer should honor the card’s WP setting. The WP switch is also ignored if it’s plugged into the computer using the provided SD to USB adapter.

How much space on the SD card is required for the pre-installed Flip-Pal Toolbox software?

The Flip-Pal Toolbox software takes up around 5% of the memory card. The software stays on the SD card and does not need to be installed on your computer. Keeping it on the SD card ensures you have it with you when you travel and want to use it on someone else’s computer. However, you can also copy it to your computer and run it from there.

How many scans can I put on a 4GB SD card?

The typical file size for a 300 dpi scan is 1.2 MB, and size for a 600 dpi scan is 1.6 MB. The included SD card will store about 2,200 scans at 300 dpi or 1600 scans at 600 dpi.

Can I use your SD card in the SD slot on my printer or other external device?

Yes. The memory card complies with the SD Association and EXIF industry standards.

My computer does not recognize the SD card when I plug it into a USB slot using the USB adaptor. How can I fix this?

Most of these suggestions apply to both Windows and Mac computers, and it almost always a computer problem. Although it is unlikely that either the SD memory card or the USB adapter is defective, you might try swapping either one with a known good device.


  • Remove the SD card from the adapter and reinsert it making sure it travels firmly to the bottom of the slot. It can only be inserted one way.
  • Try putting the adapter into a different and previously unused USB slot in your computer.
  • Power your computer down completely, put the SD card and adapter into any available USB slot, and turn computer back on.
  • Your computer’s internal USB circuitry could have a conflict between an existing USB device (printer, webcam, etc.) and your Flip-Pal SD card. Try unplugging any existing USB device and swap the Flip-Pal SD card into that slot. Then put the existing device into a different slot.

Will I be able to access updates for the software that comes pre-installed on the SD card?

Yes. News of updates will be posted on this web site as well as from the Flip-Pal Toolbox Help tab once the Flip-Pal Software has been downloaded onto your SD card. The Flip-Pal Toolbox software download is available from the Support menu.

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