My Mac gives a message saying the Toolbox software is not optimized.

You may click Continue. The app will operate correctly and compatibly with other apps.

Why is the Toolbox software’s window so small on my new Windows 10 computer?

The scaling problem with high resolution displays on Windows 10 computers can be fixed by following these steps:

  1. right-click on the file Win Flip-Pal Toolbox 4.exe and select Properties in the drop-down
  2. select the Compatibility tab
  3. click “Change high DPI settings”
  4. select (put checkmark in front of) “Override high DPI scaling behavior. Scaling performed by:”
  5. click the down-arrow in the box below that and select “System”
  6. click “OK” to close that window
  7. click “Apply”
  8. click another “OK” to close the Properties window

Now when you run (double-click) the Win Flip-Pal Toolbox 4.exe file, it will open full height and the thumbnails will be more discernible.

Why is the Flip-Pal mobile scanner’s software not on a separate CD?

Unlike most other scanners, the Flip-Pal mobile scanner does not require a connection to a computer to scan. It will save the scans to the SD card.
The Flip-Pal Toolbox software is located on the SD card rather than a separate CD. Included in the Toolbox is the Flip-Pal EasyStitch, Record (StoryScans), color adjustment, cropping, and rotation software. This software does not have to be installed on the computer – it is available to you wherever you take your scanner.

We currently offer two DVDs that can be purchased bundled with the scanner. We are pleased to offer these to you priced significantly less than if you were to purchase the included software separately.

What software suite is right for me?

Click here for a comparison between the two DVDs.

How do I keep my Toolbox software up to date?

The Toolbox software will check to see if your version is up-to-date automatically. Instructions on how to update your Toolbox on the SD card is under the Support tab.

Why does my scanner scan the whole bed? My desktop scanner scans just the area of the picture.

We have found that automatic cropping by the scanner can cause loss of portions of the picture. Therefore, the Flip-Pal always scans the entire 4×6″ bed and you then use a cropping tool to select just that portion that contains the picture.

Installation of the Toolbox software fails. What should I do?

If you are asked to overwrite existing files reply yes to all. This may leave you with two Toolbox files. To run toolbox 4 click on the file Win Flip-Pal Toolbox 4.exe

It is recommended that you do a quick format of the SD card before unzipping the Toolbox software to the SD card. That will give a clean slate for the new installation. Remember to copy any scans you have stored in the DCIM/100_SCAN folder to your hard drive or other storage device first.

When starting the Toolbox software after installing the update, I get an error message that my computer does not haveĀ  MSVCR100.dll

Your computer’s Windows installation is missing the Microsoft Visual C++ Redistributable Package 2012. Here is a link to fixing that problem with the missing MSVCR100.dll

Select the file VSU_4\vcredist_x64.exe

Click Next, wait for a while, then click Save to save it to your downloads folder. After downloading, run that app by double-clicking it. Follow the installation instructions. You will probably have to restart the computer for it to take effect.

If that Windows patch doesn’t fix the problem, this link has more extensive help for the msvcr100.dll error.

note: downloading/installing the new version of the Flip-Pal Toolbox software will not have any effect on this problem.

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