WHi DPI scalinghy is the Toolbox software’s window so small on my new Windows 10 computer?

The scaling problem with high resolution displays on Windows 10 computers can be fixed by right-clicking the file Win Flip-Pal Toolbox 4.exe and select Properties. Check the box “Override high DPI scaling behavior” and select “System”. Then click “Apply” and close the window.

note: recent releases of Windows 10 open the High DPI settings in a separate window.

Why do you sell the Flip-Pal mobile scanner without software on a separate CD?

Unlike most other scanners, the Flip-Pal mobile scanner does not require a connection to a computer to scan. It will save the scans to the SD card.
The Flip-Pal Toolbox software is located on the SD card rather than a separate CD. Included in the Toolbox is the Flip-Pal EasyStitch, color correction, cropping, and rotation software. This software does not have to be installed on the computer – it is available to you wherever you take your Flip-Pal.

We currently offer two DVDs that can be purchased bundled with the scanner. We are pleased to offer these to you priced significantly less than if you were to purchase the included software separately.

What software suite is right for me?

Click here for a comparison between the two DVDs.

How do I keep my Toolbox up to date?

The Toolbox software will check to see if your version is up-to-date automatically. Instructions on how to update your Toolbox on the SD card is under the Support tab.

Why does my scanner scan the whole bed? My desktop scanner lets me choose to scan just the picture.

The Flip-Pal always scans the entire 4×6″ bed. You then use cropping tools to select just that portion that contains the picture. The ability to crop during the scan is a feature of the computer’s software.

Installation of the Toolbox software fails. What should I do?

If you are asked to overwrite existing files reply yes to all. This may leave you with two Toolbox files. To run toolbox 4 click on the Win Flip-Pal Toolbox 4.exe

It is recommended that you do a quick format of the SD card before unzipping the Toolbox software to the SD card. That will give a clean slate for the new installation. Remember to copy any scans you have stored in the DCIM/100_SCAN folder to your hard drive or other storage device first.

When starting the Toolbox software after installing the update, I get an error message that my computer does not haveĀ  MSVCR100.dll

Your computer’s Windows installation is missing the Microsoft Visual C++ Redistributable Package. Here is a link to fixing your problem with the missing MSVCR100.dll

Select the file VSU_4\vcredist_x64.exe

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