Troubleshooting

When I turn power on, the screen shows Calibration Error. Is there something I can do for troubleshooting?

Calibration errors are caused by the scanner failing one or more of the self-tests it performs each time it is powered on. One cause of this error is Electrostatic Discharge (ESD), which is that ‘zap’ you get when you touch something metallic after walking on carpeted surfaces. We designed the Flip-Pal scanner to withstand 25,000 volt discharges but sometimes ESD can exceed that, particularly in the winter. Unfortunately, damage from ESD is permanent and there is no way for you to repair that.

The calibration error can also be caused by condensation on the electronics.  When an object is brought from a cold area into a warm house, tiny droplets of water condense on the electronics inside the scanner. Take the batteries and SD card out and put the scanner somewhere warm and dry for a couple of hours.

If that doesn’t work, there is no other fix for this and the scanner will need to be replaced under warranty using an exchange process. Please contact Flip-Pal support at support@flip-pal.com with the scanner’s order number, where it was purchased, and its serial number to verify warranty and replacement process. Do not take it back to the outlet you purchased it from unless approved by Flip-Pal support.

Install BatteriesNothing happens when I turn power on.  Is there something I can do for troubleshooting?
  • Make sure the batteries are properly installed.  All four batteries should face the same direction, with the positive terminal pointing into the deep section of the compartment.
  • Make sure the terminals on the ends of the batteries are shiny. If not, carefully scrape any contamination off with a knife, coin edge, or other similar object.
  • Try a different SD card. A bad SD card can keep the scanner from turning on.
  • Push the power switch (the gray slide switch on the side) away from the green Scan button and momentarily hold (about 1/2 second)

If these steps don’t help, please contact Flip-Pal support at support@flip-pal.com with the scanner’s order number, where purchased and serial number to verify warranty and replacement process. Do not take it back to the outlet you purchased it from unless approved by Flip-Pal support.

Why does it sometimes takes longer for the home screen to display when I turn my scanner on?

If your SD card contains many scans, it can take a while for the scanner to calculate the unused space and determine the number of pictures you can still store. You may want to copy some of these scans to your computer’s hard drive and delete them from the SD card.

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